Ziria Tibalwa Waako

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Provides strategic leadership and oversight in regulating Uganda’s electricity supply industry, ensuring that power generation, transmission, and distribution operate efficiently, transparently, and sustainably. Focused on advancing equitable access to reliable and affordable electricity, strengthening sector governance, and driving innovation to support Uganda’s energy transition. Dedicated to building a modern, customer-centric electricity sector that contributes to national development and long-term sustainability.

Contact

z.tibalwa@era.go.ug

+256774380001

5c Third St 5c Third St, Kampala, Uganda

Our Services

Licensing Of Electricity Service Providers

Regulates the electricity supply industry by granting licenses for generation, transmission, distribution, sale, import, and export of electricity in Uganda.

Tariff Setting And Approval

Determines and approves electricity tariffs that are fair, transparent, and cost-reflective — ensuring both investor returns and consumer affordability.

Compliance Monitoring And Enforcement

Oversees licensee operations to ensure adherence to approved standards, technical codes, environmental requirements, and safety regulations.

Consumer Protection And Public Awareness

Protects electricity consumers by handling complaints, enforcing service quality, and promoting awareness about energy efficiency and consumer rights.

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Business Hours

Monday - Friday : 09:00 AM - 05:00 PM

Saturday - Sunday : Closed

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